Support center
Frequently Asked
Our Common FAQ
1. How to repair my blade?+
For blade repair and product inspection, contact PCS customer support before returning the product. Our team will confirm the model, issue and required service steps. Unauthorized disassembly or repair may affect warranty eligibility.
2. What is your return policy?+
Eligible products may be returned within 30 days of receipt in their original packaging. A dated proof of purchase and a Return Authorization number are required. Shipping charges, duties and restocking fees may apply depending on the reason and condition of the return.
3. How do I properly maintain and charge my electric clippers?+
Clean hair from the blade after use, apply clipper oil to the cutting surfaces and store the unit in a dry environment. For long storage, keep the battery at approximately 40% charge and unplug the power adapter.
4. What is your warranty coverage?+
PCS clippers include a 12-month limited warranty against manufacturing defects. The warranty does not cover accidental damage, misuse, unauthorized repair, disassembly or use of unauthorized accessories.
5. What are your blades made of? Do you offer blade sharpening services?+
PCS blades are available in ceramic, stainless steel and carbon steel. We do not currently offer blade sharpening services; cost-effective replacement blades are available through PCS distributors and suppliers.
6. Can clippers labeled as “waterproof” be fully submerged in water?+
No. Models marked IP65 or water-resistant can tolerate splashes but should not be intentionally submerged. If the clipper becomes wet, disconnect power and dry it thoroughly before use or charging.
7. Which clipper models are your comb sets compatible with?+
Our stainless-steel guide combs are recommended for CP9000, 9010, 9020 and 9060 professional clipper models and are designed to fit PCS A5-compatible blades.
8. How can I get in touch with PCS?+
Email Laura at sales4@power-cs.com or Jenny at sales3@power-cs.com. WhatsApp: +86 158 6781 1010 (Laura) or +86 198 1851 0166 (Jenny).
9. Do you offer international express shipping?+
Yes. International express shipping is available. Import duties, local taxes, customs requirements and destination-country delays remain the recipient’s responsibility.
10. Is it possible to become a PCS distributor or retailer?+
Yes. PCS welcomes B2B distributors, retailers and grooming brands. Contact our sales team for product specifications, OEM/ODM options, pricing and cooperation details.